OVERVIEW

We are persuading and negotiating with others almost all the time in our daily work activities. Whether with business partners, clients, suppliers, colleagues or even family members, the success of our outcomes depends entirely on our understanding of the negotiation, interpersonal and communication process. When engaged in negotiations where your skill, as a smart purchaser, negotiator and manager may prevent losses, increase gains or enhance circumstances for you or your organization or your stakeholders, it is imperative that you invest in your capability to:

• Plan & prepare effectively
• Clearly understand the various personality types and their tendencies in negotiation
• Understand the needs & interests of all parties involved
• Conclude better Win-Win agreements through creativity
• Identify potential barriers or hindrances to the engagement
• Understand the powers involved in Negotiation and how to tip it to your favour
• Adopt a collaborative approach to ensuring trust, rapport and long-term gains
• Acquire the uncanny tactics of professional negotiation necessary for Win-Win closure

OBJECTIVES

• Manage to negotiate based on the collection of interpersonal and communication skills used together to bring the desired result
• Learn a highly effective purchasing negotiation planning strategy
• Apply practical negotiation skills to conduct win-win negotiations
• Become comfortable trading concessions and ‘bargaining’
• Review techniques for highly effective ‘closing’ in negotiation

WHO SHOULD ATTEND

Leaders and managers in middle to senior management, purchasing and sales roles who want to increase their understanding of the psychological aspects of getting the best out of people within their organisation and as well as working out the best win-win delas with suppliers, contractors or customers. It is also suitable for HR professionals in selection and development posts.

Advance level course – for those wishing to develop existing skills / knowledge to a more advanced level in negotiation.

OVERVIEW

The Operator’s Knowledge

This module will focus on preparing the participant’s mind and knowledge to be a good overhead crane operator.

The Operator’s Skill

This segment will expose the participant to correct way of lifting by practicing what they learned.

OBJECTIVES

• Identify applicable legislations in lifting operation under OSHA 1994 and FMA 1967
• Explain what is hazard and how to control them according to hierarchy of controls
• Participant will be able to perform the lifting operation safely and able to respond to unplanned events during the operation
• Participant will be able to use the basic hand signal for crane operation and practice it among their colleagues
• Participant will understand how to check lifting gears according to the basic manufacturer’s guideline
• Participant will be able to calculate the basic capacity calculation for selecting the correct lifting gears and slings

OVERVIEW

In this training, participants will explore the principles and practices of strategies and Logistics management. In particular, will focus on the logistics and supply chain functions, and related strategies and operations that provide a competitive edge in this context. They will also learn the concepts, techniques and tools that underlie logistics and supply chain management function and operations.

Understand the undertaking in the purchasing cycle to procure quality material with reasonable cost matching the principles of the 5R’s – Right Quality, Right Quantity, Right Time, Right Place and Right Price.

In ensuring this hidden strategy, a standard procedural and system which govern and monitor the procurement functions has to be implemented. Hand-in-hand, negotiation tactics and techniques are required in matters related to the Pre-Transaction, On-Transaction and Post-Transaction processes.

WHO SHOULD ATTEND

Those who want to understand and implement the essential tools for Strategic Planning for Logistics Function, Managing Materials & Stocks, Supply Chain and Procurement, Cargo & Transport, Warehouse and stock control. Those who are looking for business gains and benefits from managing their supply chains and effectively.

OVERVIEW

In an increasingly competitive global market environment, the field of supply chain management has become very important to companies. The term supply chain denotes the entire network of companies that work together to design, produce, deliver, and service products. In the past, companies mainly focused on manufacturing and quality improvements within their organizations. Now their efforts extend beyond their companies to include the entire supply chain. Why most companies do this? This is because most of the gains achievable from an internal focus have been realized, while the opportunities that exist through cooperation and collaboration are the new frontier! This course will take you through key elements of supply chain management and provide basic understanding of concepts and practices. The course is divided into two levels – conceptual level and. starts with Conceptual level and practical / applied level.

OBJECTIVES

• Define the objectives and functions of Supply Chain Management and its value to the current business trend
• To enhance the clarity of Supply Chain process and how to adapt into the global arena
• Use the right Key Performance Indicators (KPIs) for the measurement and evaluation of the supply chain department performance
• Plan to deal and work with the problems and constraints related to Supply Chain management

WHO SHOULD ATTEND

Those involved in any or all functions of supply chain management (inventory, warehousing, purchasing and transportation) who are concerned with successfully providing acceptable customer or user service at a minimum cost; also, for anyone who needs to know more about the role of supply chain management. Apart from this, it is also imparted the knowledge and skill to deliberate the best value chain to any organization.

1. Logistics Managers / Executives / Coordinators
2. Materials / Inventory Managers / Executive / Supervisors
3. Distribution Managers / Executives / Supervisors
4. Warehouse Managers / Executives / Supervisors
5. Supply Chain Managers / Executives

OVERVIEW

Knowledge of import and export procedures is a key part of the supply chain process. Various types of documentations are involved in export & import activities. It is therefore important to understand the role of each document and its requirements in international trade. Exporter / Importer are also required to comply the documentary requirement of exporter / importer and his country. These requirements also keep on changing. Irregular documents create problems and result into delay in delivery of the goods.  Incoterms are authoritative rules for determining how costs and risks are allocated to the parties and can significantly reduce misunderstandings among traders, thereby minimize trade disputes and litigation.

This 2 days course will provide a complete and comprehensive insight into import & export procedures, Shipping Documentation & Incoterms. The course will suit both beginners and those who have more than a basic understanding of import & export regulations.

OBJECTIVES

• To enhance participants knowledge & skills on the Import & Export Procedures
• Develop Participants knowledge on documentation, Custom Ruling & Facilities
• To help participants understand the responsibilities of the Seller & Buyer under Incoterms.
• To assist participants, understand Sales / Purchase Contracts, Cargo Insurance & Packing for Shipping
• To update participants knowledge to produce better Shipping and Logistics performance

WHO SHOULD ATTEND

1. Logistics, Sales, Procurement, Planning Managers
2. Logistics, Sales, Procurement, Planning Executives/ Officers/ Supervisors
3. Logistics, Sales, Procurement, Planning Team Leaders and Clerical staff