OVERVIEW

Behaviour based interview training is more popular than ever. Behaviour based interview training means more investment upfront but less later down the line.

Behavioural based interviewing is a new style of interviewing that more and more companies and organisations are using in their hiring processes. The basic premise behind behavioural interviewing is this: The most accurate predictor of future performance is past performance in a similar situation. It provides a more objective set of facts to make employment decisions than other interviewing methods. Traditional interview questions ask you general questions such as “Tell me about yourself.” The process of behavioural interviewing is much more probing and works very differently.

OBJECTIVE

In this training programme, participants will:

• Understand that getting the right staff will save cost, time and energy
• Learn how a potential employee behave in different situations
• Learn the ability to interpret the DISC Insight Personality Profiling tools effectively to minimise the chances of getting the wrong staff
• Be competent in identify the possible of interviewee masking their behaviour
• Ability to use the DISC Insight tool to recognise the different behavioural personality that will help in staff selection
• Improve your professionalism in hiring the right staff
• Discover how the interviewee acted in specific employment-related situations

WHO SHOULD ATTEND

For those who are involved in the process of selecting staff or conducts interview.

OVERVIEW

Workplace grievances may occur as long as there is an employer-employee relationship. Anything that can be deemed as unfair treatment to the employees can be classified as grievances. When not identified and handled amicably, employee morale can be affected, leading to lower engagement level and productivity, and higher attrition as employees lose confidence with the leadership.

Disciplinary action is sometimes necessary so that employees who infringe on workplace rules recognise personal and team accountabilities, which would groom them into true professionals. Grievance handling and disciplinary actions are both challenging aspects of people management, but it has got to be done when the need arises.

OBJECTIVE

By the end of this course, participants should be able to:

Identify your concerns and fears about dealing with grievance and disciplinary issues

• Define the meaning of a ‘grievance’ and ‘discipline’ in the workplace
• Distinguish between misconduct and Gross Misconduct
• Describe why grievance and disciplinary procedures are needed
• Be aware of the main legislation and how this fit with your organization’s Grievance and Disciplinary procedures
• Outline the Disciplinary Process
• Implement your organization’s Grievance and Disciplinary procedures

 WHO SHOULD ATTEND?

All managers and team leaders who need to deal with grievances and discipline in the workplace who wish to understand good practice and the issued involved in this complex area.

OVERVIEW

The aim of this course is to provide participants with essential and practical knowledge about manage difficult employees, preparing participants with fundamental elements to be successful as workers in their respective department.

OBJECTIVE

Objectives of the program are as follows:

1. To provide participants with essential and practical knowledge about identifies and develop communication style; and
2. To prepare mentally and physically of all team how important of handling and solve the problem togetherness.

At the end of this course, participants will:

• Understand the concept of teamwork
• Be able to apply the knowledge to their best abilities
• Manage to apply suitable communication skills which include written, verbal and body language in dealing with everyday work; and
• Have the ability to manage conflicts in term of communication within colleagues and clients

OVERVIEW

Managing time and stress is very important for maximum productivity in any given circumstance. This training will highlight the different ways on how people waste time, how people become stressed due to wastage of time, and how this problem can be solved to ensure maximum productivity.

OBJECTIVE

Participant should be able to master the required knowledge and skill to effectively anger, stress & time management for maximum productivity as the learning element.

1. Managers or sales participant will be guided to the knowledge of how to establish a best framework and daily routine
2. Participant will be exposed with the necessary mindset and discipline dealing with daily operational routine
3. Participant will be guided to best practices required to execute the plan effectively and be able to develop good habit focusing on the flow of adding value work as opposed to superfluous work

WHO SHOULD ATTEND

This target group:

All industry, any professional functional area of duty and any country of origin. Target group are from working professional from Manager level up to Clerical level in an organization.

OVERVIEW

Job interviews are critical to the quality of an organization’s people. Good job interviews processes and methods increase the quality of people in an organization. Poor job interviews methods result in poor selection, which undermines organizational capabilities, wastes management time, and increases staff turnover.

OBJECTIVE

Upon completing these two (2) days interactive workshop, participants should be able to:

• Appreciate, understand and take part in the recruitment and selection process in the customized practical approach during the session
• Prepare for interviews as a competent role as an interviewer
• Plan, prepare and carry out an effective selection interview
• Assess the information you obtain during an interview
• Plan and implement good induction schemes for your work team
• Design and implement policies related to retaining staff 

WHO SHOULD ATTEND

Human Resource personnel, current HR functional role as interviewer(s), line managers and supervisors, departmental heads, newly appointed in-house recruiter and interviewer(s), operational and project team leaders.